What is the difference between a desktop support and helpdesk position?
My title at my company is help desk technician, so I was wondering what makes a desktop support position and what pays more? I’ve always felt help desk is more answering calls and emails while desktop support is more face to face. I work at a small company where I do a lot of everything including: answering emails, calls, setting up new users (including physical setup, AD account setup, ip phone setup, etc.), setting up corporate mail on mobile phone, printer support (small fixes), support after hours, creating email distribution list, blackberry email setup, etc. Thanks for the info!
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